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8. To provide all clients with an itemised account in a form readily comparable with the estimate.
9. To refrain from soliciting funeral orders or offering or giving any reward for recommendation to persons or organisations such as health service establishments, nursing homes or coroner's offices etc.
10.To display to the general public the Association's logo to demonstrate observance of this Code of Practice.
11.To co-operate at all times with Trading Standards Offices, Citizens Advise Bureau, Consumer support groups and any other body or organisation representing clients in the resolution of complaints or disputes.
12.To partake in, and abide by, the conciliation, independent arbitration and disciplinary
procedures of the Association in the resolution of any complaints or disputes between a client and funeral
director(s). |
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