|
|
1. To observe strictly the confidence of every client at all times.
2. To observe at all times the basic rights of clients as consumers.
3. To render good service at all times and make fair charges in respect of services rendered and merchandise supplied.
4. To ensure that advertising is always in good taste. No sensational, offensive or misleading advertising is permitted.
5. To provide clients with full and fair information about service. To have readily available price lists covering the basic funeral and all other types of coffins, caskets and services provided.
6. To display in the public area of our premises, price lists which will show both the total price for the funeral service and the cost of the principle constituent items.
7. To give a written estimate of all funeral charges and disbursements to be make on client's behalf, together with written confirmation of the funeral arrangements in each and every case, as soon as is practicable before the day of the funeral. No contractual agreement will have been entered into until this has been accepted by the client. |
|
